FAQs

General Questions

If you have any Questions regarding our Beers and how we work, Find the Frequently Asked Questions below for answers.

HB is available at some Tops outlets and Norman Goodfellas. You can also order online at Takealot, Makro and via our website or email.

beers@globalbeermerchant.co.za

082 061 7843

We will gladly accept a return within terms of our returns policy. (insert link)

Usually this will relate to instances where stock is damaged or expired.

You will be able to cancel an order en-route to you or on delivery, however you will still be liable for the delivery cost if any. We will reimburse you for the cost of beer only if you have paid in advance of delivery.

We do not accept cash on delivery. You can pay by credit card on delivery.

Orders through the online store will require an online payment to be done. Delivery will be processed within 3 working days thereafter.

If you prefer to pay by credit card on delivery, you can do by placing an order via email. Delivery will also take place within 3 working days thereafter.

Orders within Johannesburg, Pretoria and Cape Town are free of charge. Orders elsewhere will carry a delivery fee based on available courier rates.

From time to time we may charge a handling fee based on courier rates.

Our online store remains open, unless otherwise advised online. Our delivery or in-store collection times are as follows:

Mon - Fri : 10am – 6pm

Sat, Sun and Public holidays : By appointment only

We do offer promotional product and pricing from time to time. Please check out our online store or our Facebook page.

We will place your order on record and delivery will be completed as soon as restrictions are lifted. If your delivery is en-route via a courier, it will be held at a safe storage site by the courier who will complete the delivery as soon as restrictions are lifted.

You will be able to cancel an order en-route to you or on delivery, however you will still be liable for the delivery cost if any. We will reimburse you for the cost of beer only if you have paid in advance of delivery.